Checking In and Out

Check In:

  • The castle opens its gates every day at 10am. On check-in for Knight's Village guests, you’ll be provided with your castle entry tickets and room keys. Knight’s Village guests can enter their lodge from 4pm onwards. If you’re staying in a Tower Suite, your check in time is from 3pm. Our check out time is 11am with contactless key return.
  • If you are staying at one of our nearby partner hotels please check your confirmation for check-in and out information.

Pre-Authorisation of your Card:

  • Please note that upon check-in to the Knight's Village accommodation, you will be required to provide a credit/debit card for a pre-authorisation against your room. A set amount will be held and will be released back into your account within 5-10 working days.
  • If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel. Please speak to our Guest Experience Team if you would like more information.