Getting ready for your short break? we have a selection of our most frequently asked questions below.
- What happens when I arrive at the Castle?
- Pre-booking our Restaurants for breakfast & dinner
- Latest Government Guidance and information
Haven’t been able to find the answer you were looking for, or do you need more help?
- You can contact our email team, by filling out our Contact Us Form and a member of our Team will be in touch.
- If you would prefer to speak to one of our Guest Experience Team a local rate number can be found at the bottom of your confirmation.
- Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
- Our email team are unable to provide quotes, check availability, cancel or amend bookings.
The Guest Experience Opening Hours:
- Monday - Friday: 9am- 9pm
- Saturday & Sunday: 9am- 5.30pm