Government Guidelines - Latest Information

Latest Information:

I have received a voucher and would like to know how to redeem it. 

  • Simply go through the booking process as usual and enter your voucher code as a payment method at check-out. The balance of your voucher will be deducted from the total cost of your break. 
  • Vouchers issued before 16th March 2021 can be redeemed online for stays up to and including 30th June 2022, your voucher must be redeemed by 30th June 2021.
  • Vouchers issued on or after 16th March 2021 can be redeemed online for stays up to and including 30th June 2022, your voucher must be redeemed by 31st December 2021.
  • Your voucher code will be sent via email.

I​ wish to discuss my booking with a member of your Guest Experience Team. ​​

  • If your booking has been affected by the recent Government Guidelines please see the information above. If you would like to speak to a member of the Guest Experience Team, please visit ‘Manage My Booking’ and click on the contact us form. A member of our team will contact you.
  • We kindly ask that you fill in the contact us form as our team experiencing a high number of calls and emails, resulting in longer wait times than usual.