When will I receive my confirmation?

Booking Confirmation:

  • You will receive a booking confirmation shortly after making payment for your Short Break. This will arrive within one hour at the e-mail address given at the time of booking.


  • You will receive your E-tickets including; hotel check-in voucher, tickets for Warwick Castle (if you have tickets included in your short break) and any additional upgrades you have selected, 7 days before your check-in date. We will send you a new confirmation email when they are ready to download.
  • If you are booking and staying within the next 7 days, you will receive your E-tickets within a few hours of making your booking. 

I haven't received my E-tickets, what do I need to do?

  • Please be assured that tickets will be sent prior to your arrival date, on occasion this may be the day before your check-in date.
  • In the unlikely event you do not receive your tickets prior to your arrival date, please visit our Guest Services on arrival providing your booking reference number and our team will issue your tickets. For checking into one of our hotels, please show your booking reference number with a form of ID.  

Important Information:

  • You won't need to bring any paperwork along with you to check-in, simply show your confirmation on your mobile phone. If you have Warwick Castle tickets included in your package, these can be scanned from a mobile device.
  • We ask all our guests to download their E-tickets before arriving at our Resorts to ensure a swift entrance.
  • Please note in the unlikely event you do not receive your e-tickets, you do not need to contact the Resort or the short breaks team.